Case Studies

How Novartis Implemented a Sustainable Mentorship Program

By: SparkUs Team

Discover How Novartis Achieved 85% Engagement Rate in its Mentorship Program with SparkUs

Founded in 1996, Novartis International AG is a leading multinational pharmaceutical company. It is one of the largest pharmaceutical companies by both sales and market capitalisation, operating in 155 countries.

Novartis has a curious, inspired, empowered and “unbossed” culture in which leaders are encouraged to be “coach-like” rather than “commanding” managers. With this mindset, Novartis was aiming to establish a sustainable coaching culture to support leadership and employee development at every level. However, the company faced the challenge of sustainability and monitoring due to the following reasons:

  1. Mentees are not prepared for the sessions and expect their Mentor to direct them, when, in fact, mentoring is a process that needs to be directed by the development needs of the Mentees.
  2. Mentors have difficulty allocating time for the mentoring sessions and may need to cancel a few times due to other work requirements. In this case, Mentees may feel abandoned and leave the mentoring process.
  3. Mentees may also have busy schedules and the whole mentoring process may be forgotten until it’s too late to revisit it.

To overcame the challenge of sustainability and monitoring, Novartis partnered with SparkUs and implemented the right mentorship program systematically and eventually gained a successful mentoring culture. 

To achieve this goal, Penta Technology partnered with SparkUs to implement a strong coaching culture within the company.

Download our case study for free to see how Novartis overcame the challenge of sustainability and monitoring in its mentoring program and achieved the following results with SparkUs.

  • 85% Engagement Rate
  • Average satisfaction rate: 4.5/5
  • 36% Preparation Stage Engagement Rate
  • 54% Journey Stage Engagement Rate

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